FAQs

General

What is a travel concierge or travel advisor?

A travel concierge is a personalised travel designer who works for you, unlike a travel agent who works for a supplier. I work directly with you to understand your needs, interests and travel style to create a perfect experience for you and your travel companions. Think of me as a travel designer who gets to know you and your preferences, and then tailors your entire journey accordingly.

Yes and no. Brown Boy Travels Shop is a fully registered travel business with the legal and professional set-up of a travel agency. But I don’t sell packages or pre-assembled deals in the traditional sense. I don’t work from a brochure or push products on commission. I work directly for you — designing bespoke wellness travel experiences around your specific needs, goals and life context.

I offer a complete travel concierge experience, including itinerary planning, bookings, logistics and wellness integration. This may include flights, hotels, transfers, experiences, wellness treatments, practitioner sessions, restaurant bookings and ongoing support.

I offer personalised travel planning based on your unique wellness needs, lifestyle and goals. I’ve personally travelled to 115+ countries and have extensive knowledge of wellness practices worldwide. You’ll never get a copy-paste itinerary or a random recommendation. Every experience is crafted for you with authenticity, insight and care.

Working Together

How does the travel planning process work?

You start by booking a consultation with me via the website. During this session, we’ll explore your wellness goals, travel preferences and any specific requirements. After the call, I’ll send you a proposal based on what we discussed. Once you’re happy with the direction, I begin designing your travel experience.

It’s best to book as early as possible to allow for the best availability and planning. However, I can sometimes accommodate last-minute trips depending on complexity and timing.

A consultation fee applies, which will be confirmed at the time of booking. For complex itineraries or multi-destination wellness journeys, a planning fee may also apply. All fees are discussed and agreed upfront with full transparency.

I’m available throughout your journey to support you. Whether it’s a missed connection, a sudden change, or anything else, I’ll be there to help resolve the issue and keep your experience as smooth and stress-free as possible.

It depends on the policies of the third-party suppliers involved. Some elements — particularly flights — carry strict change fees or may be non-refundable once ticketed. I’ll always do my best to accommodate changes, but they are handled on a case-by-case basis and may incur additional charges. I’ll be transparent about any costs before anything is confirmed.

Please refer to my Terms and Conditions at https://brownboytravels.shop/terms-and-conditions/ for full details on deposits, cancellations and refund eligibility.

Wellness Travel

What makes your service unique for wellness travellers?

My approach is deeply personal. I’m an advanced integrative psychotherapy trainee, an advanced yoga practitioner and a lifelong wellness traveller with experience across 115+ countries. I work with field leaders and vetted practitioners who offer authentic healing experiences, from ancient rituals to evidence-based modern therapies — and as an advanced trainee myself, I bring genuine insider knowledge to every recommendation I make.

Yes. I collaborate with reputable wellness professionals worldwide to offer everything from Ayurvedic therapies and breathwork to sound healing, energy medicine and integrated therapy retreats.

Yes. I have access to trusted traditional healers and authentic indigenous wellness experiences across the world. Each experience is offered with respect and integrity, ensuring cultural sensitivity and personal safety.

Of course. Wellness doesn’t always mean rigorous programmes. It can simply mean finding balance, joy and calm in a beautiful environment with light activities and nourishment.

I work with a wide range of goals. The most common include chronic stress and burnout recovery, sleep disorders and nervous system dysregulation, anxiety, low mood and emotional fatigue, hormonal health including PCOS, perimenopause and menopause, weight management and metabolic health, anti-ageing and longevity, mental clarity and cognitive performance, digital detox and reconnection, grief and loss, relationship and family healing, and general physical and emotional rejuvenation. If you have a specific need that isn’t listed here, get in touch — if I can help, I will, and if I can’t, I’ll point you in the right direction.

Absolutely. I specialise in easing people into wellness gently. Whether you’re curious or committed, I tailor the journey to meet you where you are — with no pressure or pretence.

Yes. I work with field leaders and vetted practitioners in emotional and psychological wellness, and as an advanced integrative psychotherapy trainee myself, I have genuine insider knowledge of what good therapeutic support looks like in a travel context. I offer access to emotional healing retreats and therapeutic experiences that are safe, held with care, and designed for real transformation — not surface-level relaxation.

Yes. Your privacy and confidentiality are taken very seriously. Whether you’re dealing with emotional health, trauma or sensitive wellness goals, your journey is handled with complete discretion and care.

Retreats

What is included in the retreat fee?

The retreat fee covers your accommodation, all meals, the full programme of sessions, and a private one-to-one Wajd session with me. Travel to and from the venue is not included and is the responsibility of each guest.

The full balance of the retreat fee must be paid no later than 45 days before the retreat start date. If the balance is not received by this date, your place may be released and the deposit forfeited.

The retreat deposit is non-refundable, except in one circumstance: if I am unable to find a suitable option that meets your needs, your deposit will be returned in full. For full terms, please see my Terms and Conditions at https://brownboytravels.shop/terms-and-conditions/.

Yes. If you’re unable to attend your booked date, you may transfer your place to another available date, subject to availability. Please contact me as early as possible to arrange this.

You may reschedule up to twice, provided you give at least 24 hours’ notice before the retreat start date. Requests made with less than 24 hours’ notice cannot be accommodated and the deposit will be forfeited.

If you don’t attend and haven’t given prior notice, your deposit is forfeited and your place cannot be transferred or refunded.

In the unlikely event that a retreat is cancelled, all guests will be offered either a full refund of their deposit or a transfer to an alternative date.

Retreats are intentionally small — a maximum of eight guests — to ensure depth of experience and individual attention throughout.

Yes. Retreats are open to participants aged 18 and over only.

Yes. You are required to disclose any significant physical or mental health conditions to me before confirming your booking. This information is treated in strict confidence and is used only to ensure the retreat is appropriate and safe for you. Retreat programmes include psychologically informed content, reflective exercises and group work. They are not a substitute for clinical treatment. If you are unsure whether a retreat is suitable for your current situation, please get in touch before booking and I will be happy to discuss it with you.

WAJD

What is WAJD?

WAJD is a private, one-to-one reflective session I offer to clients during or after travel. It creates a confidential space to process what the experience has brought up — without roles, noise or expectation. It’s not therapy, but it draws on similar principles of presence, attentiveness and non-judgement. You can read more about WAJD and what it involves at https://brownboytravels.shop/wajd/.

WAJD is for anyone who wants to go deeper during their travel experience — whether you’re processing a life transition, seeking clarity, or simply want a held space to reflect without distraction. It’s available as a standalone session or as part of a retreat.

No. WAJD is a reflective, person-centred experience — not a clinical intervention. I’m an advanced integrative psychotherapy trainee, and that informs the quality and depth of the space I hold. But WAJD is not a substitute for therapy and is not provided as such.

Yes, completely. Everything shared within a WAJD session is held in strict confidence.

Yes. WAJD sessions are available to participants aged 18 and over only.

Inclusive Travel & Special Needs

Can you help plan accessible travel for people with disabilities?

Yes. Accessibility is a key part of inclusive travel. Whether it’s mobility needs, sensory sensitivities or medical equipment, I plan every aspect with thoughtful accommodations to ensure ease and dignity.

Yes. I plan LGBT+ affirmative travel and retreat experiences where safety, inclusion and authenticity are built into every element of the journey. This includes destination selection, accommodation, practitioner vetting and retreat environment. Everyone deserves to travel and heal without having to minimise who they are.

Yes. I can organise pet-friendly accommodations, transport and activities. I also consider pet care, comfort and regulations when planning your itinerary.

Luxury, Group & Adventure Travel

Can you plan group trips or retreats?

Yes. I design corporate wellness retreats, family healing journeys and small-group escapes that blend connection, purpose and rejuvenation. Each one is tailored to the needs and dynamics of the group.

Yes. From private islands to exclusive wellness retreats, luxury experiences are part of what I offer. I work with elite hospitality partners worldwide to deliver unmatched comfort and care.

Yes. I’m a certified scuba diver and freediver, and I specialise in combining wellness with adventure. Whether it’s diving with thresher sharks or hiking through sacred mountains, I ensure experiences that excite and heal.

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